Policies


MR BLACK BEAUTY
RETURNS & EXCHANGES
We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your MrBlackBeauty.com purchase, we realize there are times that you may need to return a product.  In the event that you need to return your product, please review the information below:
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your MrBlackBeauty.com return to:
            MrBlackBeauty.com
            Attn: Returns/Exchanges Dept
            Mr Black Beauty, LLC
3426 Yale ST
BSL302
Houston, TX 77018
          
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on www.MrBlackBeauty.com may be accepted for a return.  Items purchased from 3rd Party platforms cannot be returned or exchanged at www.MrBlackBeauty.com

Please contact customer service with any questions via email: Sales@MrBlackBeauty.com

You may also request a Call from a Customer Service Rep via email.

Please Note:  Empty containers cannot be accepted for refund.
 
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days. Contact customer service at Sales@MrBlackBeauty.com (M-F 9AM-6PM EST) and we will respond with the appropriate return and/or exchange instructions.

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